OVERVIEW
Consistent customer experiences can drive sales growth, customer retention and profitability. This module enables your decision-making team to understand the criteria for improving your sales and service focused culture. The results-focused session is preceded by interviews with the senior management team and a broad spectrum of retail team members, which helps to support consistency in culture and performance across your Bank.
RESULTS & BUSINESS BENEFITS
- Strengthen best practice priorities for sales, service and management activities
- Create opportunities to deliver superior customer experiences
- Increase focus on key business initiatives and targeted goals
- Develop more focused individuals who are aligned with the organization’s vision and objectives
WHO SHOULD ATTEND
All staff who interacts with senior and executive-level members of the organization’s retail and corporate management teams.