OVERVIEW Consistent customer experiences can drive sales growth, customer retention and profitability. This module enables your decision-making team to understand the criteria for improving your sales and service focused culture. The results-focused session is preceded by interviews with the senior management team and a broad spectrum of retail team members, which helps to support consistency in culture and performance across your Bank. RESULTS & BUSINESS BENEFITS Strengthen best practice priorities for sales, service and management activities Create opportunities to deliver superior customer experiences Increase focus on key business initiatives and targeted goals Develop more focused individuals who are aligned with the organization’s vision and objectives WHO SHOULD ATTEND All staff who interacts with senior and executive-level members of the organization’s retail and corporate management teams.