OVERVIEW

This module teaches participants the skills to ensure customers have a positive experience and make connections for a long-lasting, profitable relationship. Participants hone-in on satisfying the strengths of customers through a proven customer experience model that starts with the importance of a personal connection and extends through securing referrals

 

RESULTS & BUSINESS BENEFITS

  • Create an exceptional customer experience by making a personal connection with customers
  • Enhance customer experiences that differentiate your organization in the marketplace
  • Build and ensure long-term loyalty
  • Increase the number and quality of referrals to partners in the branch and other lines of business.

 

WHO SHOULD ATTEND

 All staff responsible for making effective referrals with customers including,

  • tellers and
  • teller coordinators/supervisors