OVERVIEW
This module teaches participants the skills to ensure customers have a positive experience and make connections for a long-lasting, profitable relationship. Participants hone-in on satisfying the strengths of customers through a proven customer experience model that starts with the importance of a personal connection and extends through securing referrals
RESULTS & BUSINESS BENEFITS
- Create an exceptional customer experience by making a personal connection with customers
- Enhance customer experiences that differentiate your organization in the marketplace
- Build and ensure long-term loyalty
- Increase the number and quality of referrals to partners in the branch and other lines of business.
WHO SHOULD ATTEND
All staff responsible for making effective referrals with customers including,
- tellers and
- teller coordinators/supervisors