OVERVIEW This module teaches participants the skills to ensure customers have a positive experience and make connections for a long-lasting, profitable relationship. Participants hone-in on satisfying the strengths of customers through a proven customer experience model that starts with the importance of a personal connection and extends through securing referrals RESULTS & BUSINESS BENEFITS Create an exceptional customer experience by making a personal connection with customers Enhance customer experiences that differentiate your organization in the marketplace Build and ensure long-term loyalty Increase the number and quality of referrals to partners in the branch and other lines of business. WHO SHOULD ATTEND All staff responsible for making effective referrals with customers including, tellers and teller coordinators/supervisors