OVERVIEW
This Module teaches participants the skills to expand customer relationships and proactively address the customers’ financial needs. Participants practice a proven method for deepening customer connections and proposing solutions to meet current and future customer needs.
RESULTS & BUSINESS BENEFITS
Upon completion, participants will be able to:
- Expand customer relationships, providing a competitive advantage
- Demonstrate the behaviors that deepen connections with existing customers
- Implement planning tools to prepare for follow-up customer calls and meetings
- Handling Objections when faced with customer resistance to a follow-up meeting
- Develop an action plan for on-the-job skill application and growth
WHO SHOULD ATTEND
- Sales officers
- Sales managers