OVERVIEW This Module teaches participants the skills to expand customer relationships and proactively address the customers’ financial needs. Participants practice a proven method for deepening customer connections and proposing solutions to meet current and future customer needs. RESULTS & BUSINESS BENEFITS Upon completion, participants will be able to: Expand customer relationships, providing a competitive advantage Demonstrate the behaviors that deepen connections with existing customers Implement planning tools to prepare for follow-up customer calls and meetings Handling Objections when faced with customer resistance to a follow-up meeting Develop an action plan for on-the-job skill application and growth WHO SHOULD ATTEND Sales officers Sales managers